FAQ

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Where is Trees located?

TREES is located in the heart of Deep Ellum:

2709 Elm Street

Dallas TX 75226.

Get directions to Trees via our Contact page

Where can I get tickets?

Tickets for shows are available here at TreesDallas.com. or on our Facebook @treesdallas as well as TREES Box Office (Cash, Visa, Mastercard, American Express), on FrontGateTickets.com or by phone (888-512-SHOW) - Go over to the EVENTS page for more info.

Where do I park?

There are lots behind Trees off Elm Street. Please see the attendant and they will wave you in.

Is Trees an all-ages venue?

Trees is 17+ to enter, 21+ to drink with I.D. People under 18 can come to Trees but require supervision.

Are there seats in Trees or is it standing room only?

There is some seating available. Most shows at Trees are general admission and seats are available on a first come, first serve basis. If you desire a table reservation please contact Trees at 214-741-1122 and ask to speak with a manager to see if a reservation is possible.

I have a 7 year old son that I want to bring to the show. Does he need a ticket?

All patrons must have a ticket, regardless of age.

What time does my show start or end?

Each show varies. Generally speaking doors are usually at 7pm and the show will start shortly afterward. The ending time varies by show as well. You should check with security or the box office on the way in for information.

How many people will be at this concert I'm going to?

It depends on how many tickets sell. TREES capacity is expandable and shrinkable depending on the show, ticket demand, etc. Some shows may be more populated than others, though it's TREES goal to consistently provide a comfortable concert experience.

Are cameras or tape recorders allowed?

TREES camera policy varies from concert to concert. At some events, artists explicitly forbid fan photography. In these cases TREES cannot allow cameras of any sort to be brought into the venue and will do its best to inform fans of this policy via our website or Facebook page.

At other events, artists allow fan photography, which TREES respects by allowing fans to bring cameras into the venue. In these instances, only simple, point-and-shoot, non-professional cameras will be permitted.

TREES reserves the right to deny camera use at any time before, during, or after the concert and to prohibit the use of any camera that is deemed by TREES and/or the artist to be unacceptable. Under no circumstances are fans permitted to use video recording devices at TREES.

Is there parking onsite?

Yes. Due to restrictions on space, TREES employs an outside company to direct traffic in its lot. Because of this, we must charge a nominal fee to help pay for lot / safety attendants. Parking costs $5 per event. TREES is not responsible for any loss or damage to vehicles left in its lot overnight. Please address attendants at the time you are parking if you have any questions and or concerns.

Is Trees handicap accessible?

Yes, Trees is fully ADA compliant. If you have special needs and want to attend a show at Trees please call in advance at 214-741-1122 to make sure we can facilitate your needs. We want to make sure your concert experience is pleasurable. If you can't reach someone please leave message and a manager will return your call as soon as possible.

I want to interview a band or review a show. How do I go about this?

All interview and review requests must be made through the band's record label or publicity person. Please contact the specific band's label for information. Likewise, TREES does not issue photo passes; you must contact the band's publicity personnel to gain such credentials.

I lost my cell phone, credit card, wallet, backpack, jacket, etc. at TREES? What do I do?

TREES maintains a Lost And Found box at its offices. Call 214-741-1122 for more info on lost and found items. We do our best to reunite lost items with their owners but TREES is not responsible for items left on the premises.

I want to rent TREES for a social event. How do I go about this?

Call 214-741-1122 or go HERE to inquire about renting TREES for your social gathering. TREES is the perfect place to hold a business function, company party, holiday party, Sweet 16, Bar Mitzvah, christening, birthday, anniversary party... you name it! Catering services are available as well. Find out more on our Special Events page.

I'd like to rent TREES VIP area during one of your events. How do I go about this?

Fill this form out or call 214-741-1122 to make arrangements to rent the VIP area. Arrangements should be made several weeks in advance.

Do you offer discount tickets for group sales?

Depending on the event. Inquire at our office at 214-741-1122.

Is there an up-charge for minors?

Yes, There is a $5 up-charge on minors tickets. It only applies when it is ticketed as a general event and the $5 fee is not added into the ticket. You will see the option for a +21 ticket or a -21 ticket online. If that option is not there it will be applied at the door upon entry.

The weather outside is frightening. Is my show canceled?

Should inclement weather force us to postpone a show, you can visit this site or call 214-741-1122 for information.

I won tickets from a radio station, but I can't go to the show. Can I put my friend's name on the list instead?

That's solely up to the radio station, not TREES. Once we have a list from a station, we don't make any changes to it. You should contact the station well in advance of the show to see if they allow such changes to be made.

I can't make the show, can I give my tickets to my friend?

Tickets bought for show at Trees are not transferrable unless the original purchaser contacts frontgatetickets.com and has them change the name on will call before 5pm the day of the show. Once will call is printed a name cannot be changed.

What is Will Call? How do I get my tickets?

Will Call is a list of ticket buyers that is kept at the box office. Upon your arrival, show your I.D. at the box office and let the door manager know your on Will Call. Once we find your name, we cross you off the list and let you inside. It's that easy. If you are on Will Call, an actual hard ticket is not issued and cannot be picked up in advance.

Is smoking allowed at Trees?

No, Trees has a smoke free facility. We do have a smoking patio on the west side of the building for those who would like a cigarette break. This is actually a city ordinance of which we must remain compliant. NO Exceptions will be made.

I saw tickets for a show at Trees on a different website, can I buy them there too?

Please Never…..Never…..Never….. buy tickets from another website, ebay, stubhub, or craigslist. Most of the time they just buy a regular tickets from us, then up charge you for something that you could have bought off of treesdallas.com or frontagtetickets.com to begin with.

Do I need ID to enter the venue?

An ID is only required if you plan on drinking alcohol. Because we are an all-ages venue we take checking ID’s very seriously. In compliance with DC laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Do you have a dress code?

We only insist that you be dressed and wear shoes. Sensible footwear is strongly advised. Personal items such as pocket knives, pepper spray, flasks, outside food and drinks or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags will be searched prior to entry.

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ROYAL BLOOD COMING TO TREES

WEDNESDAY SEPTEMBER 24

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Fri Oct 10

Thu Oct 23

with THY ART IS MURDER, BETRAYING THE MARTYRS, WITHIN RUINS, ERRA

Fri Nov 14

with MASKED INTRUDER, SYCAMOUR

Fri Nov 28

Sat Nov 29

with POWERMAN 5000, AMERICAN HEAD CHARGE, 9 ELECTRIC, RIVETHEAD

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