FAQ

 
Where can I get tickets?
Tickets for shows are available through TREES Box Office (Cash, Visa, Mastercard, American Express), on FrontGateTickets.com or by phone (888-512-SHOW) and here at TreesDallas.com. Go over to the EVENTS link section for more info.

Where are you located?
TREES is located in the heart of Deep Ellum:

2709 Elm Street
Dallas TX 75226.

Get directions to Trees via our Contact page.

Is TREES an all-ages venue?
For most shows, TREES is an all-ages to enter, 21 to drink venue. For other shows, TREES only admits patrons 18 years of age or older. Each show listing on our Events page notes that show's age restriction.

Are there seats in your venue?
Although there is some seating, TREES shows are general admission, standing room affairs.

What time does my show start or end?
Each show varies. Generally speaking doors are usually at 7pm and the show will start shortly afterward. The ending time varies by show as well. You should check with security or the box office on the way in for information.

How many people will be at this concert I'm going to?
It depends on how many tickets sell. TREES capacity is expandable and shrinkable depending on the show, ticket demand, etc. Some shows may be more populated than others, though it's TREES goal to consistently provide a comfortable concert experience.

Are cameras or tape recorders allowed?
TREES camera policy varies from concert to concert. At some events, artists explicitly forbid fan photography. In these cases TREES cannot allow cameras of any sort to be brought into the venue and will do its best to inform fans of this policy via our website or Facebook page.

At other events, artists allow fan photography, which TREES respects by allowing fans to bring cameras into the venue. In these instances, only simple, point-and-shoot, non-professional cameras will be permitted.

TREES reserves the right to deny camera use at any time before, during, or after the concert and to prohibit the use of any camera that is deemed by TREES and/or the artist to be unacceptable. Under no circumstances are fans permitted to use video recording devices at TREES.

Is there parking onsite?
Yes. Due to restrictions on space, TREES employs an outside company to direct traffic in its lot. Because of this, we must charge a nominal fee to help pay for lot / safety attendants. Parking costs $10 per event. TREES is not responsible for any loss or damage to vehicles left in its lot overnight.

Is Trees handicap accessible?
Yes, Trees is fully ADA compliant. If you have special needs and want to attend a show at Trees please call in advance to make sure we can facilitate your needs. We want to make sure your concert experience is pleasurable.

I want to interview a band or review a show. How do I go about this?
All interview and review requests must be made through the band's record label or publicity person. Please contact the specific band's label for information. Likewise, TREES does not issue photo passes; you must contact the band's publicity personnel to gain such credentials.

I lost my cell phone, credit card, wallet, backpack, jacket, etc. at TREES? What do I do?
TREES maintains a Lost And Found box at its offices. Call 214-741-1122 for more info on lost and found items. We do our best to reunite lost items with their owners but TREES is not responsible for items left on the premises.

I have a 7 year old son that I want to bring to the show. Does he need a ticket?
All patrons must have a ticket, regardless of age.

I want to rent TREES for a social event. How do I go about this?
Call 214-741-1122 to inquire about renting TREES for your social gathering. TREES is the perfect place to hold a business function, company party, holiday party, Sweet 16, Bar Mitzvah, christening, birthday, anniversary party... you name it! Catering services are available as well. Find out more on our Special Events page.

Do you offer discount tickets for group sales?
Depending on the event. Inquire at our office at 214-741-1122.

I'd like to rent TREES VIP area during one of your events. How do I go about this?
Call 214-741-1122 to make arrangements to rent the VIP area. Arrangements should be made several weeks in advance.

Is there an up-charge for minors?
Yes, There is a $5 up-charge on minors tickets. It only applies when it is ticketed as a general event and the $5 fee is not added into the ticket. You will see the option for a +21 ticket or a -21 ticket online. If that option is not there it will be applied at the door upon entry.

I won tickets from a radio station, but I can't go to the show. Can I put my friend's name on the list instead?
That's solely up to the radio station, not TREES. Once we have a list from a station, we don't make any changes to it. You should contact the station well in advance of the show to see if they allow such changes to be made.

The weather outside is frightening. Is my show canceled?
Should inclement weather force us to postpone a show, you can visit this site or call 214-741-1122 for information.